Refund and Returns Policy

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As an Ayurvedic product selling website, Naturicare.in (“Website”, “Platform”, “We”, “Us”, or “Our”) offers a range of products that are carefully crafted and packaged for our customers’ well-being. Due to the nature of our products, we have specific guidelines regarding returns and refunds.

All Products are Non Returnable Category of Products

• Health Supplements: Due to the sensitive nature of health supplements and dietary products, we are unable to accept returns for these items.
• Personal Care Products: This category includes skincare, haircare, and personal hygiene items, which are non-returnable once opened or used.
• All other products are also not eligible for return due to hygiene and safety reasons. These include:
  • Opened or used products
  • Products with broken seals or tampered packaging
  • Products that are perishable or have an expiration date

Return Shipping

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure the safe return of the product.

Inspection and Approval

• Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.
• If the product meets our return requirements, we will process the refund or exchange as per your request.

Refunds

Refund Process

• Refunds will be processed to the original payment method used for the purchase.
• Please allow 7 to 10 business days after receive of the wrong products that delivered to you, for the refund to reflect in your account, depending on your bank or payment provider.

Refund Exceptions

• Shipping charges are non-refundable, unless the return is due to an error on our part.
• If you received free shipping due to a promotional offer, the cost of shipping will be deducted from your refund amount.

Exchanges

Exchange Process

• If you wish to exchange a product for a different variant or size, please contact our customer support team to arrange for the exchange.
• We will provide you with instructions on how to return the original product and process the exchange.

Damaged or Defective Products

Reporting Issues

• In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us immediately upon receipt.
• Please provide details and, if possible, attach photos of the damaged or incorrect items.

Resolution

• We will assess the issue and provide you with options for a replacement, refund, or store credit, depending on your preference.

Contact Us

If you have any questions, concerns, or need assistance with returns and refunds, please contact us at:

• Email: info@naturicare.in
• Phone: 7439114190
• Address: Naturicare, Barasat, Kolkata 700126

Disclaimer

• Naturirare.in reserves the right to refuse returns or refunds for items that do not meet the above criteria.
• We strive to provide accurate product descriptions and images on our website to help you make informed purchasing decisions.
• If you have any questions about a specific product’s eligibility for return or refund, please contact our customer support team before making your purchase.

Thank you for shopping with Naturicare.in. We value your satisfaction and aim to provide a hassle-free experience for all your Ayurvedic product needs.